Privacy Policy — g11111 Online Casino & Sports Betting

1. Who We Are and How to Contact Us

g11111 operates the online casino and sports betting platform accessible at https://g11111.bet (hereinafter referred to as "the Platform"). For the purposes of this Privacy Policy, g11111 is the data controller responsible for your personal data collected via the Platform.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about the way your personal information is being handled, please contact our Data Support team using the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the Platform
• Telegram: @g11111support

We aim to respond to all privacy-related enquiries within 5 business days of receipt.

2. What Personal Data We Collect

g11111 collects personal data only where there is a lawful basis for doing so. The categories of personal data we may collect include the following:

3. How We Use Your Personal Data

g11111 uses your personal data only for the purposes set out below. We will not use your data for any purpose that is incompatible with the reason it was originally collected without first obtaining your consent.

3.1 Account Registration and Management

We use your registration data to create and maintain your g11111 account, to verify your identity and age (21+ requirement), to provide you with access to the Platform's features, and to communicate important account-related information to you.

3.2 Processing Transactions

We use your financial transaction data to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card), to maintain accurate account balance records, and to investigate and resolve any payment disputes.

3.3 Legal and Regulatory Compliance

We are required to process certain categories of personal data — including identity verification documents and transaction records — to comply with our anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, fraud prevention duties, and other applicable legal and regulatory requirements. We retain this data for as long as required by law.

3.4 Responsible Gaming

We use your gaming activity data and account settings to support our responsible gaming obligations — including monitoring play patterns for signs of problem gambling, enforcing deposit limits and self-exclusion periods you have requested, and contacting you if we have a genuine concern about your gambling behaviour.

3.5 Platform Security

Technical and device data is used to detect and prevent fraud, unauthorised account access, bot activity, and other security threats. We may flag suspicious login attempts, unusual betting patterns, or multiple account registrations originating from the same device or IP address for investigation.

3.6 Service Improvement and Analytics

Aggregated and anonymised usage data is used to improve the Platform's performance, fix technical issues, and develop new features. Where analytics involve personal data, we ensure appropriate safeguards are in place.

3.7 Marketing Communications

With your consent, we may use your contact details to send you information about promotions, bonuses, and new features on the g11111 Platform. You may withdraw your consent and opt out of marketing communications at any time by contacting our support team. Withdrawing consent for marketing does not affect the lawfulness of any processing carried out prior to withdrawal, nor does it affect your continued access to the Platform.

4. Legal Bases for Processing

g11111 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform the contract between you and g11111 — for example, creating your account, processing deposits and withdrawals, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations — for example, KYC identity verification, AML transaction monitoring, and data retention obligations.
• Legitimate interests: Processing carried out for g11111's legitimate business interests where those interests are not overridden by your rights — for example, fraud detection, platform security monitoring, and internal analytics used to improve our services.
• Consent: Processing based on your freely given and specific consent — for example, sending you marketing communications about promotions and bonuses. You may withdraw this consent at any time.

5. Sharing Your Personal Data

g11111 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only where strictly necessary and only to the extent required for the stated purpose:

5.1 Payment Service Providers

We share necessary transaction data with payment service providers — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — to facilitate the processing of your deposits and withdrawals. These providers are bound by their own privacy and data security obligations and are not permitted to use your data for any other purpose.

5.2 Game Software Providers

Some games on the g11111 Platform are operated by licensed third-party software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver their games, these providers may receive a session token or anonymised player identifier. They do not receive your full personal profile. Their data handling is governed by their own privacy policies.

5.3 Identity Verification Services

Where required, g11111 may use third-party KYC verification services to validate the identity documents you submit. These services process your data only for the purpose of identity verification and are contractually bound to appropriate confidentiality and data protection standards.

5.4 Law Enforcement and Regulatory Authorities

g11111 may disclose your personal data to law enforcement agencies, regulators, or other government authorities where we are legally compelled to do so, or where disclosure is necessary to protect the safety of users or to prevent or investigate suspected fraud, money laundering, or other illegal activity.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of g11111's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device across page visits and sessions, to maintain your login state, and to collect usage information that helps us improve the Platform.

6.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly — for example, maintaining your session after login, remembering your responsible gaming settings, and enabling the cashier to process transactions. These cookies cannot be disabled without impairing core Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the Platform — for example, which pages are visited most frequently and how long sessions typically last. This data helps us improve the Platform's design and performance.
• Preference cookies: Used to remember your optional settings and preferences on the Platform, such as your notification preferences.
• Security cookies: Used to detect fraudulent activity and protect the Platform against bots and automated attacks.

6.3 Managing Cookies

You can manage and delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use core features of the Platform, including logging in and making transactions. Most modern mobile browsers (Chrome, Firefox, Samsung Internet) include cookie management tools accessible through the browser's settings menu.

7. Data Retention

g11111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of 5 years following account closure, to comply with legal and regulatory obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in accordance with anti-money laundering record-keeping requirements.
• KYC identity documents: Retained for the duration of your account and for a minimum of 5 years following account closure. Copies of documents may be held for longer where required by applicable law.
• Communications data: Support chat transcripts and related communications retained for up to 2 years from the date of the communication, unless a longer retention period is required for dispute resolution or legal purposes.
• Marketing consent records: Retained until you withdraw consent, and for a reasonable period thereafter as evidence of the consent you provided.
• Technical and device data: Retained in aggregated or anonymised form for analytics purposes. Raw log data retained for up to 12 months from collection.

When personal data is no longer required, g11111 will securely delete or anonymise it in accordance with our internal data disposal procedures.

8. Your Privacy Rights

As a user of the g11111 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via Live Chat, Telegram (@g11111support), or email at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data g11111 holds about you and to be informed about how it is used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure ("right to be forgotten"): In certain circumstances, you have the right to request that g11111 delete your personal data. This right is subject to limitations where we are required to retain data by law — for example, for AML compliance purposes.
• Right to restrict processing: In certain circumstances, you have the right to request that g11111 restrict the processing of your personal data — for example, where you contest the accuracy of the data or object to its use for a specific purpose.
• Right to data portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing carried out on the basis of legitimate interests, subject to g11111's ability to demonstrate compelling grounds for such processing.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9. Data Security

g11111 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the g11111 Platform.
• Encrypted storage of sensitive account data, including passwords (which are stored as salted cryptographic hashes and never in plain text).
• Access controls that restrict internal access to personal data to only those employees and contractors who require it to perform their role.
• Regular security audits and vulnerability assessments of the Platform's infrastructure.
• Multi-factor authentication options for staff accessing internal systems containing personal data.
• Monitoring systems that detect and alert on suspicious access patterns or potential data breaches in real time.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you believe your g11111 account has been compromised, please contact our support team immediately via Live Chat or Telegram at @g11111support so that we can take prompt action to secure your account.

10. Children's Privacy

The g11111 Platform is strictly intended for individuals aged 21 years and above. g11111 does not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal data to g11111 without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete any personal data collected from an individual identified as being under the age of 21 and to close the associated account.

11. Third-Party Links and Services

The g11111 Platform may contain references to third-party payment providers and game software providers. This Privacy Policy applies solely to the g11111 Platform and does not govern the data practices of third-party services. When you interact with a payment provider such as bKash or Nagad, or access a game delivered by a provider such as Pragmatic Play or Evolution Gaming, you are also subject to that provider's own privacy policy. g11111 is not responsible for the privacy practices of third-party services and recommends that you review their policies independently.

12. Changes to This Privacy Policy

g11111 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last updated" date at the top of this page will be revised accordingly. For significant changes that affect your rights or how your data is processed, we will endeavour to provide advance notice via a notification on the Platform or through your registered contact details. Your continued use of the g11111 Platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how g11111 protects your personal information.