Terms & Conditions — g11111 Online Casino & Sports Betting

1. Acceptance of Terms

By accessing, registering on, or using any part of the g11111 website (hereinafter referred to as "the Platform"), you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions (hereinafter referred to as "the Terms"), our Privacy Policy, our Responsible Gaming Policy, and any other rules or policies published on the Platform from time to time.

These Terms constitute the entire agreement between you ("the User") and g11111 ("the Company", "we", "us", or "our") with respect to your use of the Platform. If you do not agree with any part of these Terms, you must immediately cease using the Platform.

g11111 reserves the right to amend, update, or replace these Terms at any time without prior notice. The most current version of the Terms will always be available on the /terms-conditions page of the Platform. Your continued use of the Platform following any such amendment constitutes your acceptance of the revised Terms.

2. Eligibility and Age Restriction

The g11111 Platform is exclusively available to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age.
• You are accessing the Platform from a jurisdiction in which online gambling is not prohibited by applicable law.
• You are acting on your own behalf and not as an agent, representative, or nominee of any other person or entity.
• You are not a current or former employee of g11111, or a close relative of such an employee, unless express written consent has been granted.
• You have not previously had a g11111 account closed or suspended for violations of these Terms.

g11111 strictly prohibits gambling by minors. We reserve the right to request documentary proof of age at any time, including during registration, upon making a withdrawal request, or when suspicious activity is detected. Failure to provide satisfactory age verification documentation will result in the suspension or permanent closure of the account and the withholding of any account balance pending investigation.

By registering on the Platform, you warrant and represent that you satisfy all of the eligibility criteria listed above. You acknowledge that providing false information regarding your age or identity constitutes fraud and may be reported to the relevant authorities.

3. Account Registration and Management

3.1 Creating an Account

To access the full features of the g11111 Platform, you must register for an account by providing accurate, complete, and current information as requested during the registration process. This includes, but is not limited to, your mobile number and a chosen password. You agree to update your account information promptly if any details change.

3.2 One Account Policy

Each individual may hold only one active account on the g11111 Platform. The creation of multiple accounts by a single individual — whether using the same or different personal details — is strictly prohibited. g11111 reserves the right to close all duplicate accounts and to void all bets, winnings, and bonus credits associated with such accounts. In cases of suspected fraud, the Company may also withhold account balances pending investigation.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your g11111 login credentials, including your mobile number and password. You must not share your login details with any third party. You agree to notify g11111 support immediately if you suspect that your account has been accessed without your authorisation. g11111 will not be liable for any loss or damage arising from your failure to keep your credentials secure.

3.4 Account Verification (KYC)

g11111 may require you to complete a Know Your Customer (KYC) identity verification process at any time, including before processing withdrawals. You agree to provide such documentation as g11111 reasonably requests, including government-issued photo identification, proof of address, and proof of payment method ownership. Processing of withdrawals may be delayed until verification is satisfactorily completed.

3.5 Account Closure

You may request the closure of your g11111 account at any time by contacting our support team via Live Chat or Telegram. g11111 reserves the right to close or suspend any account at its sole discretion, including but not limited to cases of suspected fraud, violation of these Terms, or concerns relating to responsible gaming.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

g11111 supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. All payment methods must be registered in your own name. g11111 does not accept third-party deposits or withdrawals under any circumstances.

4.2 Minimum and Maximum Transactions

The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳500. Maximum transaction limits may apply depending on the payment method used and the verification status of your account. Current limits are displayed within the cashier section of the Platform and are subject to change at g11111's discretion.

4.3 Processing Times

Deposits via bKash and Nagad are credited to your g11111 wallet instantly in most cases. Withdrawals via bKash and Nagad are typically processed within 15 to 30 minutes, subject to successful KYC verification. Bank transfer withdrawals may take up to 24 hours. g11111 is not responsible for delays caused by the payment provider or the banking institution.

4.4 Currency

All transactions on the g11111 Platform are conducted in Bangladeshi Taka (BDT, symbol: ৳). Where currency conversion is required, the rate applied will be that available at the time of the transaction. g11111 is not responsible for any exchange rate fluctuations or conversion fees charged by your payment provider.

4.5 Transaction Records

A complete history of all deposits and withdrawals on your account is available within the Transaction History section of your account dashboard. You are responsible for reviewing your transaction history regularly and reporting any discrepancies to g11111 support within 30 days of the transaction date.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by g11111 are subject to specific terms and conditions, including wagering requirements, time limits, minimum odds restrictions, and game contribution rates. The specific terms applicable to each promotion are published on the relevant promotion page on the Platform at the time the offer is active.

5.2 Wagering Requirements

Bonus funds must be wagered a specified number of times before they — or any winnings derived from them — can be withdrawn as real money. The wagering requirement applicable to each bonus is stated clearly in the promotion's terms. Only wagers on eligible games and bet types count towards meeting wagering requirements. Games that are excluded from wagering requirement fulfilment are identified in the individual promotion terms.

5.3 Bonus Abuse

g11111 reserves the right to void bonuses and any associated winnings, and to close the accounts of players found to be engaging in bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same promotion more than once; using specific low-risk betting patterns designed to fulfil wagering requirements without genuine play risk; colluding with other players to exploit promotional structures; or providing false personal information to qualify for a promotion.

5.4 Changes to Promotions

g11111 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. This includes changing the terms of active promotions where there is a reasonable operational, commercial, or legal justification for doing so. In such cases, g11111 will provide reasonable notice where practicable.

6. Betting and Gaming Rules

6.1 Placing Bets

All bets placed on the g11111 Platform are final once confirmed. You are solely responsible for ensuring that the details of your bet — including the selection, stake amount, and bet type — are correct before confirming. g11111 will not accept requests to cancel, modify, or reverse a confirmed bet except where an error on the part of g11111 is clearly demonstrable.

6.2 Void Bets

g11111 reserves the right to declare a bet void in circumstances including but not limited to: technical errors that result in incorrect odds being displayed; events that are cancelled, abandoned, or postponed beyond the permitted settlement window; manifest pricing errors; or evidence of match-fixing or corruption relating to the event on which the bet was placed. In the event of a void bet, the original stake will be returned to your account balance.

6.3 Maximum Winnings

Maximum payout limits may apply to individual bets and to accumulated winnings over a defined period. Current maximum payout limits are set out in the relevant game or sport-specific rules pages accessible from the Platform. g11111 reserves the right to limit the maximum payout on any single bet or on cumulative winnings at its sole discretion.

6.4 Cricket and Sports Betting

Cricket betting on g11111 covers markets including Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures. Specific settlement rules for each market type — including rules for rain interruptions, Duckworth-Lewis-Stern method applications, and match abandonments — are published in the sports betting rules section of the Platform. All settlement decisions made by g11111 in accordance with these rules are final.

6.5 Live Betting

Live betting markets are offered on selected events and are subject to suspension or removal at any time without notice, including during periods of technical instability or when the integrity of a market cannot be guaranteed. Bets accepted during a suspension or after an event's outcome has been determined will be voided. It is your responsibility to ensure that in-play bets are accepted by the system before relying on them.

6.6 Casino Games

All casino games available on the g11111 Platform are provided by licensed third-party software providers including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its own rules, which are accessible from within the game interface. g11111 is not responsible for software errors or malfunctions originating from the game provider's systems, though reasonable efforts will be made to investigate and resolve any reported issues.

7. Responsible Gaming

g11111 is committed to promoting responsible gambling at all times. The Platform provides players with a suite of free responsible gaming tools accessible from their account settings, including deposit limits, loss limits, session time reminders, reality checks, cooling-off periods, and voluntary self-exclusion. Players are strongly encouraged to make use of these tools to maintain control over their gambling activity.

If you believe that your gambling is becoming problematic, please visit our Responsible Gaming page for guidance on available tools and external support resources, or contact our support team via Live Chat or Telegram at @g11111support at any time.

g11111 strictly enforces its 21+ age policy. Gambling by individuals under the age of 21 is prohibited. If you are aware of an individual under the age of 21 who is attempting to use the Platform, please contact our support team immediately.

8. Prohibited Activities

The following activities are strictly prohibited on the g11111 Platform. Engaging in any prohibited activity may result in the immediate suspension or permanent closure of your account, the voiding of all associated bets and winnings, and — where applicable — referral to the relevant authorities:

• Registering more than one account on the Platform.
• Providing false, misleading, or fraudulent personal information during registration or at any other time.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in any manner.
• Attempting to exploit software errors, glitches, or technical vulnerabilities in the Platform or in any game offered on the Platform.
• Engaging in any form of collusion, match-fixing, or insider betting.
• Using funds derived from illegal activities to make deposits on the Platform.
• Attempting to launder money or conduct any other financial crime through the Platform.
• Harassing, threatening, or abusing other users or g11111 staff in any communication channel.
• Attempting to reverse-engineer, copy, or redistribute any part of the Platform's code, content, or intellectual property.
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by law, while knowingly representing that you are eligible to play.

9. Intellectual Property

All content on the g11111 Platform — including but not limited to the brand name g11111, the website design, graphics, logos, icons, text, game interfaces, software, and data compilations — is the intellectual property of g11111 or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only.

You must not reproduce, redistribute, publish, sell, sublicense, reverse-engineer, or create derivative works based on any part of the Platform or its content without the prior written permission of g11111. Any unauthorised use of Platform content may give rise to a claim for damages and may constitute a criminal offence.

10. Limitation of Liability

To the fullest extent permitted by applicable law, g11111 and its directors, officers, employees, agents, and licensors shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of — or inability to use — the Platform, including but not limited to: loss of winnings, loss of data, loss of revenue, loss of goodwill, service interruptions, technical failures, or unauthorised access to your account caused by your own negligence.

g11111's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your g11111 account in the 30-day period immediately preceding the date on which the claim arose.

Nothing in these Terms shall limit or exclude g11111's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

11. Privacy and Data Protection

g11111's collection, use, storage, and disclosure of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy. Please read the Privacy Policy carefully before using the Platform.

g11111 uses industry-standard SSL encryption to protect all data transmitted between your device and the Platform. We do not sell your personal data to third parties. Full details of how your data is handled, retained, and disclosed are set out in our Privacy Policy.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute arising between you and g11111 in connection with these Terms or your use of the Platform, you agree to contact g11111 support in the first instance to seek an informal resolution. g11111 will make reasonable efforts to resolve disputes promptly and fairly.

If a dispute cannot be resolved informally, it shall be referred to binding arbitration. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

13. Amendments to These Terms

g11111 reserves the right to amend these Terms at any time. When material changes are made, we will update the "Last updated" date at the top of this page. We may also provide notice of significant changes via a notification on the Platform or via the contact information associated with your account. It is your responsibility to review these Terms periodically. Your continued use of the Platform after any amendments have been posted constitutes your acceptance of the updated Terms.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the g11111 support team through any of the following channels:

• Live Chat: Available 24/7 directly on the Platform
• Telegram: @g11111support
• Email: [email protected] (plain text — not a clickable link)

Our support team operates around the clock, seven days a week, including on Bangladeshi public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). We aim to respond to all written enquiries within 24 hours of receipt.